General Terms

These terms and conditions govern the use of Luno Casino and its services. By registering an account and using the platform, players agree to comply with all provisions outlined herein. The casino reserves the right to modify these terms at any time, with changes becoming effective immediately upon publication. Players bear responsibility for regularly reviewing terms to remain informed of updates.

Registration remains restricted to individuals aged 18 years or older. Players must provide accurate, current information during registration and update details promptly when circumstances change. Multiple accounts per player are prohibited, and the casino may close duplicate accounts whilst forfeiting any balances or winnings.

Account Responsibilities

Players must maintain account security by keeping login credentials confidential and implementing strong passwords. Any activity occurring through an account is deemed the account holder’s responsibility. Suspected unauthorised access should be reported immediately to customer support.

Account sharing violates terms and may result in immediate closure with forfeiture of funds. Players cannot transfer, sell, or gift accounts to other individuals. The casino reserves the right to verify identity at any time through document requests, refusing withdrawals until verification completes satisfactorily.

Deposits and Withdrawals

Deposits must originate from payment methods registered in the account holder’s name. Third-party deposits are prohibited for anti-money laundering compliance. Minimum deposit amounts vary by payment method but generally start at €10. Maximum deposit limits depend on player status and verification level.

Withdrawal processing times depend on chosen methods and account verification status. E-wallets typically process within 24 hours, cards take 1-3 business days, and bank transfers require 3-5 business days. First withdrawals trigger mandatory verification procedures that must complete before funds release.

Withdrawal Restrictions

Minimum withdrawal amounts typically start at €20, with maximum withdrawals capped based on VIP status. Standard accounts may face weekly or monthly withdrawal limits, whilst VIP members enjoy enhanced limits and priority processing. Withdrawal requests remain cancellable until processing begins.

Funds must be wagered at least once before withdrawal eligibility, preventing the platform’s use for money laundering. Winnings from bonuses cannot be withdrawn until wagering requirements are fulfilled completely. The casino reserves the right to request additional verification documents for large withdrawal requests.

Bonus Terms

All bonuses carry specific terms including wagering requirements, eligible games, maximum bet limits, and expiry dates. Players must read and understand terms before claiming promotions. Bonuses cannot be withdrawn directly—only winnings generated after meeting all conditions become withdrawable.

Wagering requirements express how many times players must bet the bonus amount before withdrawal eligibility. For example, a €100 bonus with 35x wagering requires €3,500 in total bets. Game contributions vary, with slots typically contributing 100% whilst table games contribute less or may be excluded entirely.

Bonus Abuse and Fraud

The casino employs sophisticated systems detecting bonus abuse patterns including irregular betting, game exploitation, or coordinated play across multiple accounts. Suspected abuse results in immediate bonus forfeiture and may lead to account closure. Winnings obtained through fraudulent activity will be confiscated.

Players found operating multiple accounts to claim repeated bonuses face permanent exclusion from the platform. The casino collaborates with other operators and industry databases to identify and prevent bonus abuse across the gambling industry.

Restricted Territories

Certain jurisdictions prohibit online gambling or restrict licensed operators from accepting players. Residents of restricted territories cannot create accounts or play for real money. Players traveling to restricted regions lose access to real-money play until returning to permitted locations.

The casino utilises geolocation technology verifying player locations comply with licensing jurisdictions. VPN or proxy use to circumvent geographic restrictions violates terms and results in account closure with balance forfeiture. Players bear responsibility for ensuring their gambling activity complies with local laws.

Fair Play and Game Rules

All games operate using certified random number generators producing unpredictable outcomes. Game rules, payouts, and return-to-player percentages are published for transparency. Malfunctions void all pays and plays—if games encounter technical errors, affected rounds are voided and stakes returned.

Collusion, chip dumping, or any coordinated play intended to gain unfair advantages is strictly prohibited. The casino monitors gameplay for suspicious patterns and investigates when necessary. Players found cheating or exploiting software vulnerabilities face immediate account termination and balance forfeiture.

Responsible Gaming

The casino provides tools supporting healthy gambling habits including deposit limits, loss limits, session timers, and self-exclusion options. Players can activate these features through account settings or by contacting customer support. Self-exclusion requests are honoured immediately and cannot be reversed during the exclusion period.

Players concerned about problem gambling can access information about support organisations and counselling services. The casino may proactively contact players exhibiting concerning behaviour patterns, though ultimate responsibility for monitoring gambling habits rests with individuals.

Self-Exclusion and Account Closure

Self-exclusion periods range from 24 hours to permanent closure. During exclusion, players cannot access accounts, make deposits, or receive promotional communications. The casino implements reasonable measures preventing circumvention of self-exclusion through new account creation.

Permanent closure requests are processed immediately with remaining balances paid out after verification procedures complete. Players requesting closure due to problem gambling receive information about support resources and cooling-off periods before final account termination.

Dispute Resolution

Disputes should first be addressed through customer support channels. If issues cannot be resolved through internal processes, players may escalate complaints to the casino’s licensing authority. Contact details for regulatory bodies appear in the footer and are available through customer support.

The casino commits to investigating all complaints thoroughly and responding within reasonable timeframes. Documentation supporting claims assists investigation efficiency. Players should retain records of relevant communications and transactions when raising disputes.

Intellectual Property

All content including graphics, logos, software, and text remains the intellectual property of the casino or its licensors. Players receive limited license to access and use the platform for personal entertainment purposes only. Commercial use, reproduction, or distribution of platform content without written permission is prohibited.

Limitation of Liability

The casino operates with reasonable care but cannot guarantee uninterrupted service. Technical issues, maintenance periods, or circumstances beyond control may temporarily affect availability. The casino bears no liability for losses resulting from service interruptions, provided reasonable efforts are made to restore functionality promptly.

Players accept that gambling involves risk and no guarantees of winning exist. The casino provides entertainment services and bears no responsibility for players’ gambling outcomes beyond ensuring fair game operation and prompt payment of legitimate winnings.